TERMS AND CONDITIONS

The small print!

By placing an order either over the phone, email or web site, customer has verbal or written agreement, and is bound to Manhill Cleaners Terms and Conditions

  1. SERVICES
    1. REGULAR DOMESTIC CLEANING
      1. The customer agrees to sign and return the Agreement and Direct Debit forms  prior to the first cleaning visit.
      2. The customer agrees to pay the cleaning fee via Direct Debit instruction
      3. Manhill Cleaners reserves the right to suspend cleaning services if payments are missing or if paper work is not returned to Manhill Cleaners prior to the first cleaning visit
      4. Minimum duration of 2 hours per cleaning visit applies for all domestic cleaning services.
      5. The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
      6. Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Manhill Cleaners. All cleaning equipment should be safe and in full working order.
      7. If the customer does not have cleaning detergents and asks Manhill Cleaners to purchase requested items on their behalf, customer understands that an applicable charge will be assessed.
      8. If collection of keys is required from a location outside the postal code area of the cleaning scheduled a transport fee will apply.
      9. Manhill Cleaners will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
      10. 30 days minimum contract length applies
      11. All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
      12. The customer understands that the price quoted over the phone or email does not include anything apart from cleaning and ironing labour.
      13. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
      14. In case of a complaint, Manhill Cleaners requires to be notified within 24 hours after completion of the cleaning work.
    2. END OF TENANCY CLEANING
      1. Manhill Cleaners reserves the right to amend the initial quotation, should the client’s original requirements change.
      2. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, a transport fee will apply.
      3. Minimum duration of 4 hours per cleaning visit applies.
      4. will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
      5. All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
      6. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
      7. In case of a complaint, Manhill Cleaners requires to be notified within 24 hours after completion of the cleaning work.
    3. ONE-OFF CLEANING / SPRING CLEANING
      1. Manhill Cleaners reserves the right to amend the initial quotation, should the client’s original requirements change.
      2. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, a transport fee will apply.
      3. Minimum duration of 4 hours per cleaning visit applies.
      4. will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
      5. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
      6. All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
      7. In case of a complaint, Manhill Cleaners requires to be notified within 24 hours after completion of the cleaning work.
  2. PAYMENTS
    1. Payment is requested on completion on the day of the cleaning session.
    2. Payment can be made  on completion of the service
    3. Payment can be made with debit or credit card over the phone (This need to be made in advance). Please note there are no extra charges for this method of payment. Payment will be processed through secure platform and Mmanhill Cleaners will not share the customer’s card details with a third party.
    4. The Customer agrees that any outstanding amount owed to Manhill Cleaners can be charged from the debit/credit card the customer has provided at the time of the booking.
    5. Customer understands that any ‘late payments’ may be subject to additional charges.
    6. If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% plus Vat on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
  3. COMPLAINTS AND CLAIMS
    1. The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
    2. Manhill Cleaners requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
    3. If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
    4. Manhill Cleaners may take up to 7 working days to respond to a complaint.
    5. Manhill Cleaners will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
    6. Complaints are accepted verbally over the phone and in writing (letter, email). Complaints must be reported on completion or in the following 24-hour.
    7. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
    8. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
    9. Manhill Cleaners agrees to keep all customers information confidential.
    10. In case of damage Manhill Cleaners will repair the item at its cost. If the item cannot be repaired Manhill Cleaners will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Manhill Cleaners source upon payment of cleaning services rendered.
  4. INSURANCE
    1. Manhill Cleaners has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Manhill Cleaners, reported within 24 hours of service date.
    2. Manhill Cleaners reserves the right to refuse to share any of the confidential company’s documents.
  5. CUSTOMER SATISFACTION
    1. Customer understands that he/she is not entitled to any refunds.
    2. If the customer is not completely satisfied with a cleaning job, Manhill Cleaners will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the cleaner to be returned.
    3. Customer must be present at all times during the recovery-clean. Manhill Cleaners reserves the right not to return a cleaner more than once.
  6. LIABILITY
    1. Manhill Cleaners reserves the right not to be liable for:
    2. Completing tasks which are not stated on our task list;
    3. Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
    4. Third party entering or present at the customer’s premises during the cleaning process;
    5. Wear or discolouring of fabric becoming more visible once dirt has been removed;
    6. Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
    7. Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
    8. Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
    9. If the customer has got items which need special cleaning methods and special cleaning detergents, Manhill Cleaners reserves the right to refuse the provision of the cleaning detergents.
    10. Manhill cleaners will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;
  7. CANCELLATION
    1. REGULAR DOMESTIC CLEANING
      1. Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
      2. Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
      3. Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.
      4. If keys are provided they must open the lock without any special efforts or skills.
      5. Customer may terminate the cleaning service by giving thirty calendar days (30 days) advanced notice in writing(also via email) and specifying the last cleaning date and give reason.
    2. END OF TENANCY CLEANING:
      1. 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
      2. Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
      3. Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys.
      4. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Manhill Cleaners then the customer agrees that deposit funds may be used to cover the cancellation fee.
    3. ONE-OFF CLEANING:
      1. 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
      2. Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
      3. Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys.
      4. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Manhill Cleaners then the customer agrees that deposit funds may be used to cover the cancellation fee.
    4. AFTER TERMINATION OF THE CLEANING SERVICE
      1. By entering into a service agreement with Manhill Cleaners, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Manhill Cleaners. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £400.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Manhill Cleaners reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.

Belka Group Ltd T/A Manhill Cleaners © 2019
Company No: 11678017

Registered Address: 20-22 Wenlock Road, London, N1 7GU